Warranty Policy | Harley Energy

2 Years

48V – 72V Batteries

Full replacement warranty on manufacturing defects

2 Years

48V – 51V Batteries

Parts & service warranty with on-site support

3 Years

12V – 48V Range

Long life warranty with free maintenance check

5 Years

48V – 200Ah Range

Extended warranty for energy storage systems

Manufacturing defects in materials

Battery cell failure under normal use

BMS (Battery Management System) faults

Premature capacity degradation

Internal short circuits (non-physical damage)

Connector and terminal defects

Charger compatibility issues (OEM charger)

Performance below rated specifications

Physical damage or accidents

Damage from non-OEM chargers

Water damage beyond IP rating

Damage due to incorrect installation

Normal battery capacity degradation over time

Unauthorized modifications or repairs

Damage from improper storage

Cosmetic damage (scratches, dents)

Call or WhatsApp us with your purchase details and issue description

Share photos/video of the battery issue via WhatsApp or email

Our technical team reviews the issue and approves the claim

We repair or replace the battery within 7–14 working days

Contact our support team — we're available Mon–Sat, 9am to 7pm

Call +919682000850 WhatsApp Submit Online Form